Shipping Policy

Last updated: September 18, 2026

Delivery area

XM Beauty delivery is available only to destinations accepted by checkout. The current launch configuration is focused on Lithuania.

Fulfilment

XM Beauty products may be fulfilled by partner warehouses within the European Union, including routes from Latvia and Hungary. If an order contains products from more than one fulfilment route, the order may be split into separate parcels and the parcels may arrive on different dates.

Shipping charges

The complete shipping charge available for your order is shown at checkout before payment. For mixed-route orders, shipping charges from more than one fulfilment profile may be combined. You will see the total amount payable before placing the order.

Delivery time

Where a specific delivery period is shown at checkout or confirmed for your order, that period applies. Otherwise, goods will be delivered without undue delay and, unless a different period is agreed, no later than 30 days after the contract is concluded.

Tracking information will be provided where it is made available by the fulfilment or carrier system.

Delivery responsibility

We remain responsible for the goods during transport until you, or a third party designated by you other than the carrier, obtains physical possession of them, except where you independently arrange a carrier not offered by us and the law provides otherwise.

Delays, loss or damage

If a parcel is materially delayed, lost, or arrives damaged, contact xmworldhub@gmail.com with your order number. Your statutory consumer rights remain unaffected.